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Lakeside Pakenham

About Us

Customer First

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	Call (03) 5941 6000

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	“It's a safe place... the relaxed environment is wonderful for parents.” “We were looking for parks and open spaces and just a nice general feel...” “We've got all the community access points...”


	Devonia Park - Imagine a place steeped in its own rich history, natural surroundings and a friendly, country atmosphere - all on the doorstep of a vibrant town centre. That place is Devonia Park. Botanic Walk - Tree-lined streets, parks and unique landscape designs embrace the botanic elements of this village. A unique Cultural Corridor recognises the Bunurong, original custodians of the area. Devonia Park - Imagine a place steeped in its own rich history, natural surroundings and a friendly, country atmosphere - all on the doorstep of a vibrant town centre. That place is Devonia Park. Botanic Walk - Tree-lined streets, parks and unique landscape designs embrace the botanic elements of this village. A unique Cultural Corridor recognises the Bunurong, original custodians of the area.

Lakeside Pakenham

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About Us
Customer First

Customer First Program

At Delfin, we believe it's our customers who determine the success of our business.

That's why we've created a culture of 'Customer First'. It's all about delivering a consistent level of service across all our projects. This will help us create a memorable experience for our customers, and an improved working relationship with our internal customers.

In creating special places, Delfin insists that it is every employee's responsibility to provide excellence in customer service. We aim to learn from our customers and listen to their comments, to ensure that the learning is passed on. Every staff member at Delfin must be actively involved in developing their skills to meet customer needs.

Our approach to customer service:


	Being polite and helpful
	Explaining our actions and decisions clearly
	Getting it right the first time
	Giving timely responses to requests and enquiries
	Measuring our performance against targets and standards
	Continuously seeking ways to improve the service we provide
	Delivering on our promises